MYKOLAB B.V. RETURNS AND REFUNDS POLICY FOR CONSUMERS

This returns and refunds policy (“Policy”) explains when and how you can return a Product to us, how and when we refund you. It applies to every purchase you make from Mykolab B.V. (“we”, “us” or “Mykolab”) through our online shop as a natural person who is not acting in the course of a profession or business (“you” or “your”).

Are you a business customer or are you acting on behalf of an organisation? In that case, the arrangements from our general terms and conditions (B2B) apply.

Words written with a capital letter have the meaning given to them in our General Terms and Conditions for Consumers (the “General Terms”).

This Policy explains your Right of withdrawal and how we handle refunds. The full conditions are set out in article 10, 11 and 12 of the General Terms. For a complaint about a Product or about our service, please follow our Complaints Procedure.

This Policy was last updated on [date].

1. Returning a Product

1.1 When you buy a Product, you generally have the right to withdraw from your purchase within 14 days without giving any reason. However, Grow Kits are perishable by nature and have a limited Shelf life. The Right of withdrawal is therefore excluded for Grow Kits, and you cannot return them under this Policy. We inform you of this exclusion on the product page and before you place your order. This does not affect your rights if a Product does not comply with the Agreement, or if a Grow Kit is affected by Contamination. Articles 11 and 12 of the General Terms set out those rights and how you invoke them.

1.2 The Right of withdrawal does only apply to Products that are not perishable, such as:

• hoodies;
• t-shirts;
• mugs.

1.3 To return a Product, you must notify us within the Cooling-off period of 14 days. That period begins on the day after you, or a third party designated by you other than the carrier, have received the Product. If your order contains several Products that we deliver separately, it begins on the day you receive the last Product:

• by completing and returning the model withdrawal form in Annex 1 to the General Terms;
• by using the withdrawal function on our website; or
• by any other unambiguous statement, in which you state your order number and the Products concerned.

1.4 You must return the Product as soon as possible, and no later than 14 days after you notify us by sending it to: ul. Mokra 41a, 05-092 Kiełpin, Poland.

1.5 You must pack the Product securely, so that it cannot be damaged in transit. You must also enclose your order number and your name with the return, or state them clearly on the parcel, so that we can link the return to your order.

1.6 You must return the Product complete, with all accessories supplied, and where reasonably possible in its original packaging. A Product that we supplied sealed must be unopened. We seal our Products to keep them sterile, and once you have broken the Seal, the Product is no longer suitable for return for reasons of health protection and hygiene. Your Right of withdrawal in respect of that product then lapses; see article 9.4 of the General Terms.

1.7 You bear the direct costs of returning the Product. Those costs are approximately [amount]. We also state them, or a reasonable estimate of them, on the product page and in the checkout before you place your order.

2. Refunds

2.1 We will refund you using the same payment method you used, unless you agree to a different method. A refund is free of charge for you.

2.2 If you withdraw from your purchase, we will refund all payments we received from you, including the costs of standard delivery, no later than 14 days after you notify us of the withdrawal. We may delay the refund until we have received the Product or until you have provided evidence that you have returned it, whichever occurs first.

2.3 If you chose a delivery method that is more expensive than our cheapest standard delivery, we will not refund the additional costs of that method.

2.4 If you return only part of your order, we will refund the price of the Products you return. We will refund the delivery costs only if you return the entire order.

2.5 If a Grow Kit is affected by Contamination, you do not have to return it. Our money-back guarantee applies instead: we replace the Grow Kit or refund the Price, at your choice. Article 12 of the General Terms sets out the conditions of that guarantee, how long it runs and what we need from you, including photographs of the unopened Grow Kit.

3. Our contact details

Mykolab B.V.
Trading under the name: Mykolaborian
Address: Keizersgracht 520 H, 1017 EK Amsterdam, the Netherlands
Return address: ul. Mokra 41a, 05-092 Kiełpin, Poland.
Telephone number: [telephone number] (working days from 09:00 – 17:00)
Email address: contact@mykolab.eu (also for complaints and returns)
Website: www.mykolab.eu
Chamber of Commerce number: 42062253
VAT registration number: [registration number]